Log into your account and go to the "My Orders" page to view the current status of your order.

If you need cancel or modify your order, please contact us via email as soon as possible, as well as all methods of contacting us on the page.

We use advanced encryption technology to protect your payment information and ensure secure transactions.

It could be due to incorrect card information, insufficient funds, or bank restrictions. Please check and try again or contact your bank.

We provide a variety of SHIPPING METHODS (including but not limited to the following).
1. Global Postal Transportation (EMS)
2. Standard commercial express (UPS, FedEx, DHL, etc)
3. The third-party freight forwarding company (commercial courier company partner) transports to the dest.

We provide international transportation. Including but not limited to the following regions (North America, Europe, Southeast Asia, Japan, Korea, Hong Kong, Macau, Australia, New Zealand, Israel, UAE, Saudi Arabia, Kuwait, etc.)
You can also contact us for information about shipping to your region or country.

Most orders are received in 3-6 weeks from order to delivery. Customizing the product will take an extra few days. If you need expedited delivery, please contact us for a quote. Expedited orders usually arrive in 1-3 weeks.

After the shipment, you will receive an email with a tracking number, which you can use to check the status of your package on the courier's website.

You can request a return or exchange within 30 days of receiving the item, as long as it is unused and in its original packaging. Please see our return and exchange policy for more details.

If the return is due to a product quality issue, we will cover the return shipping cost; if it is due to personal reasons, the customer will be responsible for the shipping cost. Please see our return and exchange policy for more details.

Please examine the condition of cartons before signing delivery receipts: our products are thoroughly inspected and carefully packed before leaving our facility. Should you receive products in a damaged condition apparent or concealed, claims for damage must be made against the carrier immediately. Keep all packaging materials.
Should visual inspection upon the receipt of shipment show damage, it must be noted on the delivery receipt and signed by both you and the driver. Failure to do so will result in the carrier refusing to honor your claim. Retain all packing materials and notify the carrier immediately that you wish an inspection report made, so you can proceed to make a claim against the carrier.
When damage is not apparent until the product is unpacked, and then a claim for concealed damages must be made immediately. Retain all packing materials and notify the carrier that you wish an inspection report made so you can proceed to make claim against the carrier.

You can contact us via the online chat on the website, by sending an email to the customer service email address, or by calling the customer service hotline.

While every effort has been made to portray items accurately, slight variations may occur. All measurements quoted are approximate and color’s reproduction is as accurate as photographic processes or a printed material allow. Please, note there may be color variations depending on the calibration and screen’s setting. As every of our product is hand-crafted, the possibility of slight variations in assembly and finishes may exist from one piece to another. The latter does in no way affect the quality, craftsmanship, aesthetic or function of the piece.

The lamps we provide can work normally at a voltage of 110-240v and meet the voltage standards of all countries.

Full assembly instructions are provided in the box with each product. These stipulate if you require an electrician or more than one person for assembly. It is recommended that the lighting fixtures be installed by a professional. We are not, in any way, responsible or liable under any circumstances for misfortunes and/or accidents that may occur due to improper use and/or installation of our products.

The products we sell include some purchased products, and we will work hard to review the supplier qualifications.If the products we sell violate your intellectual property rights, please contact us.

We offer a 3-year warranty for most products. Please refer to the product details page for specific warranty terms.